Support and sales assistant
An AI assistant for customer support and sales
An assistant that answers your customers from your own knowledge base, qualifies leads and explains your offer. It tells people it is an AI from the first message, and passes the conversation to your team when it should.
What can it do for support and sales?
On the support side, it answers the questions your team answers every day, from your help centre, product data and past tickets, and shows the source behind each answer.
On the sales side, it explains your offer, asks the qualifying questions you would ask, and passes the lead to your CRM through its API.
How long does it take to launch?
A standard assistant is scoped to go live within 2 weeks on our core, from fixed quote to launch. Most of that time goes into connecting your sources and systems and testing answers on your real questions.
How do you keep its answers correct?
Answers are built from your sources, not from the model’s memory. When the retrieved passages don’t answer the question, the assistant rewrites the search, and if the answer still isn’t there, it says so rather than inventing one.
Your real questions become a test suite. We agree the pass mark with you before the build starts, and nothing goes live until it is met.
Which model does it run on?
A commercial API model, large or small, chosen for your budget and your data rules. Switching to a better or cheaper one later is a configuration change, not a rebuild. Before a request reaches a cloud model, a small local model masks personal data and restores it in the answer.
Does it have to say it’s an AI?
Article 50 of the EU AI Act requires that people are told they are dealing with an AI system, unless that is obvious, from 2 August 2026. Every assistant we build says so from the first message.
When don’t you need one?
When customers ask a handful of questions whose answers never change, a clear FAQ page costs less. When most requests need a person’s judgement or access to an account, an assistant can sort and route them, but it won’t replace the team. We’ll say which applies on the call.
Sources: Regulation (EU) 2024/1689, Art. 50
Questions about this service
What does it cost?
It depends on your requirements: the systems it connects to and your documents. You get a fixed quote, net of VAT, after a free 30-minute call. The pricing page shows what every quote includes.
Can it hand a conversation to a person?
Yes. Questions it can’t answer from your sources, and topics you mark as sensitive, can be routed to your team.
Where is it hosted?
In an EU cloud region, your private cloud or on your own servers.
Bring us one workflow. We’ll tell you what it needs.
A 30-minute call. Bring one real process or one sample document. We’ll tell you whether it needs an LLM, a small model, or just a script, and what it would take. No deck.